Accessibility
This website should be readable, usable and understandable. Where it isn’t, we want to know — and we’ll put it right.
Talk Legal provides a service to the public, so the duty to make reasonable adjustments under the Equality Act 2010 applies to us. We treat accessibility as part of that duty, not as an optional extra.
Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The site is built and checked against those guidelines on desktop, tablet and mobile.
What we’ve built in
- —text that resizes with your browser settings, and layouts that reflow rather than forcing sideways scrolling;
- —colour combinations chosen for contrast, not decoration;
- —clear, plain English instead of legal shorthand wherever the law allows it;
- —headings and page structure that screen readers can navigate;
- —keyboard-operable navigation, links, forms and accordions;
- —visible focus outlines, and no content that moves, flashes or plays on its own;
- —images carrying meaningful alternative text, and decorative images marked as such;
- —forms with properly associated labels and clear error messages;
- —no dependence on colour alone to convey meaning.
Known limitations
- —Documents you upload, or that another party sends us, are often scans or PDFs we didn’t create — they may not be tagged for screen readers. We can describe or reformat them on request.
- —Some tables of prices and staged fees can be harder to follow on a very small screen, though they remain readable.
- —Correspondence we send as PDF may not be fully accessible. Ask and we’ll send it as plain text or in large print instead.
- —Third-party services we use — for email, hosting and payments — set their own accessibility standards, which we don’t control.
Getting information another way
If any part of this website or our service is difficult for you, tell us and we’ll provide what you need. In practice that might mean:
- —documents in large print, plain text or another format you can read;
- —the same explanation by telephone, read aloud and checked back with you;
- —extra time for a call, or a shorter call split into two;
- —correspondence by post instead of email, or by email instead of post;
- —an interpreter, or a sign language interpreter through an interpreting service, where we can arrange one;
- —a named person to deal with, so you don’t have to explain your circumstances twice.
You can ask someone to deal with us on your behalf — for example a family member, friend or advocate — with your written authority. We’ll explain in writing what that authority needs to say.
Telling us about a problem
Email win@talklegal.net or ring 0161 111 111. Tell us the page or document, what happened and what would have made it work for you. We aim to reply within five working days, and to fix website problems within a reasonable period rather than promising a date we can’t keep.
If you’re not satisfied with our response, you can use the complaints procedure. The Equality Advisory and Support Service (EASS) can also give free advice about your rights under the Equality Act 2010.