Regulatory Information and Complaints
Our legal and regulatory status, client protection, scope of service and complaints procedure.
Our legal and regulatory status
Talk Legal Limited is a private limited company. Small Claims Champion and Leaseholders Champion are trading names of Talk Legal Limited.
Talk Legal Limited is not a firm of solicitors and is not authorised or regulated by the Solicitors Regulation Authority.
Bryan Slater qualified as a solicitor and formerly practised for approximately 30 years. That description explains his professional background. It does not mean that Talk Legal is a solicitors' practice or that its work is supplied with the regulatory protections applying to an SRA-authorised firm.
Client protection
Talk Legal Limited:
- —does not currently carry professional indemnity insurance;
- —does not hold client money;
- —is not covered by the SRA Compensation Fund; and
- —is not ordinarily within the Legal Ombudsman's jurisdiction for complaints about work supplied by Talk Legal.
Any court fee, Tribunal fee, expert fee or other third-party expense will ordinarily be paid by the client directly. If a separate authorised professional is to be engaged, that person's identity, responsibility and terms will be explained separately.
Scope of the service
The scope of each instruction is set out in writing. Depending on the matter, Talk Legal may agree to review papers, advise on practical and legal issues, help prepare documents, assist with negotiation or represent a party at a hearing where the applicable rules permit.
Talk Legal does not become the client's solicitor on the court record and does not conduct reserved litigation. Unless a particular task is expressly accepted, the client remains responsible for complying with orders, observing time limits, filing and serving documents, paying fees and attending hearings.
Any representation is subject to the rules of the relevant court or Tribunal and to the control and directions of the judge or Tribunal.
No guarantee
Opinions about merits, risk and likely outcomes are judgments based on the information available. They are not guarantees. An opinion may change when further evidence, the opponent's position or a procedural development becomes known.
Our complaints procedure
We aim to deal with concerns promptly and fairly.
If you are dissatisfied, first raise the matter with the person handling your work. If it is not resolved, send a written complaint to:
Complaints
Talk Legal Limited
140 Cheetham Hill Road
Manchester
M8 8PZ
Telephone: 07747 621 621
Email: win@TopLegal.net
Please state:
- —your name and matter reference;
- —what you believe went wrong;
- —when it happened;
- —the effect it had; and
- —what you would like Talk Legal to do.
We will acknowledge the complaint within [FIVE] working days. We may ask for further information. A director will investigate and provide a substantive written response within [28] days where reasonably possible. If more time is required, we will explain why and provide a revised date.
Because Talk Legal is not an authorised solicitors' firm, complaints about Talk Legal cannot ordinarily be referred to the Legal Ombudsman. This makes the internal process particularly important. It does not prevent a client from pursuing any other legal remedy which may be available.
Questions about our regulatory status?
If you have questions about our regulatory position before instructing us, please get in touch.